SHIPPING AND RETURNS
Effective Date: August 4th, 2026
This Shipping and Returns Policy applies only to physical products purchased directly from KC Leadership Group LLC.
Individual Book Purchases
Individual copies of It’s Your Turn! are sold through Amazon.
Purchases made through Amazon or another third-party retailer are governed by that retailer’s:
Payment policies
Shipping policies
Cancellation procedures
Return policies
Refund policies
KC Leadership Group LLC cannot directly process a return, exchange, or refund for an individual book purchased through Amazon or another retailer.
Direct Orders
KC Leadership Group LLC may accept direct orders for:
Bulk book quantities
Signed books
Personalized books
Bookplates
Custom inserts
Special-order products
Books connected to an event, workshop, or program
Final-Sale Policy
All bulk orders, signed books, personalized books, bookplates, custom products, and special-order items purchased directly from KC Leadership Group LLC are final sale.
These orders cannot be returned, exchanged, or refunded after the order has been approved and payment has been processed, except when:
Products arrive materially damaged
The products do not match the approved order because of an error by KC Leadership Group LLC
Order Confirmation
Before a direct order is finalized, KC Leadership Group LLC will confirm relevant order information, which may include:
Quantity
Pricing
Customization
Signing or personalization requests
Shipping charges
Delivery location
Estimated fulfillment timeline
Payment requirements
The purchaser is responsible for reviewing and approving the order details before submitting payment.
Processing and Shipping
Processing and delivery timelines vary based on:
Order quantity
Book availability
Signing or personalization requirements
Customization
Shipping destination
Requested delivery date
An estimated shipping or delivery timeline will be provided before the order is finalized.
If KC Leadership Group LLC is unable to ship an order within the stated timeframe, the purchaser will be contacted regarding available options, which may include accepting a revised timeframe or receiving a refund for the unshipped order when required.
Delivery dates provided by shipping carriers are estimates and are not guaranteed.
Carrier delays, weather, incorrect delivery information, and circumstances outside the reasonable control of KC Leadership Group LLC may affect delivery.
Shipping Information
The purchaser is responsible for providing a complete and accurate shipping address.
Additional costs resulting from an incorrect address, refused delivery, unsuccessful delivery attempt, address change, or requested reshipment may be the purchaser’s responsibility.
Tracking information will be provided when available.
Damaged or Incorrect Orders
Contact KC Leadership Group LLC within seven days of delivery if a direct order arrives materially damaged or does not match the approved order.
Send the request to:
Please include:
Your name
Company or organization
Order or invoice number
Description of the issue
Photographs of the products
Photographs of the packaging
Number of affected items
KC Leadership Group LLC will review the request and determine an appropriate resolution, which may include:
Replacement
Partial replacement
Partial refund
Refund
Another mutually agreed resolution
Minor variations in signatures, personalization, printing, packaging, color, or placement are not considered defects when they do not materially affect the product.
Changes and Cancellations
Requests to change or cancel an order must be submitted as soon as possible.
An order cannot be changed or canceled after books or materials have been:
Ordered from a supplier
Signed
Personalized
Printed
Packaged
Entered into fulfillment
Shipped
Digital Products
Digital products are governed by the Digital Product Terms and are final sale except as otherwise required by law.
Contact
Questions about a direct order, shipment, or delivery may be directed to:
KC Leadership Group LLCkim@kcleadershipgroup.com